There is an alive arrival guarantee with Express Mail only. The live arrival guarantee is for replacement fish only. You are responsible for the shipping cost on the replacement fish. A failure delivery on your part will forfeit the guarantee so someone must be home to receive the fish. We are willing to send it to a friend's house or your place of work if need be. We will waive the signature, but that will forfeit the live arrival guarantee. Our goal is to get your fish to you in good heath, but every once in a while there will be a dead on arrival. In the event of a dead on arrival, email us with a photograph of the dead fish in their original unopened shipping bags the same day as they are delivered. If there is any questions or concerns with our shipping policy, please contact us.
Shipping Rate &Guarantees
USPS Express Mail
( 1 or 2 Day Delivery )
Express mail shipping is a flate rate and starts at $34.00 for the first trio and then $5.00 more for every trio after that. This shipping method comes with our alive arrival and fair shipping rate Guarantee.
Fair Shipping Rate Guarantee
With the constant rise in shipping costs and the post office basing their prices by how far they have to transport a package it has been getting harder to accurately quote shipping charges, so we use a fixed shipping rate. Our customers can request a refund for any overage on shipping charges. Please note that $8.00 will be withheld to cover the cost of our shipping supplies. We ship in a Styrofoam box, a heat pack when necessary and with proper fish bags where we double bag all fish. We feel that this method of shipping charges is the fairest for both our customers and ourselves.
Shipping Outside the USA!
Please note since we don't have a transshipping license we cannot ship outside of the USA directly. If you can find a Trans shipper within the USA that is willing to handle your box then we will be willing to ship to the trans-shipper. Our alive arrival guarantee will only be active from us to the tans-shipper. Any other shipping beyond that point is not covered by our alive arrival guarantee. You will be responsible for all charges from the trans-shipper.
Quality Guppies
USPS Priority Mail
( 2 to 3 day delivery sometimes longer )
Shipping is a flate rate of $18.00 for the first trio and then $5.00 more for ever trio after that. This shipping method includes are fair shipping rate Guarantee. But this shipping method does not come with our alive arrival Guarantee.
